Terms of service

These terms apply to TrackInbox, a Shopify app operated by Softhopper. Last updated: 14 October 2026. By installing or using TrackInbox you agree to them.

The service

TrackInbox reads shipping emails from the supplier senders you configure, extracts tracking numbers and adds fulfillments with tracking to your Shopify orders. Suppliers in review mode only post after you approve each match.

Your responsibilities

• Only connect inboxes you own or are authorised to connect.
• Check your supplier settings and review matches; you are responsible for the fulfillments posted to your store.
• Keep your Shopify and email accounts secure.

Billing

Paid plans are billed through Shopify. Plans, limits and prices are shown in the app and on the Shopify App Store listing. You can change or cancel your plan in Shopify at any time.

Your data

How we collect, use and delete data, including Google user data, is described in our privacy policy. Uninstalling the app deletes your shop's data as described there.

Availability and liability

We work to keep TrackInbox reliable, but it is provided "as is" without warranties. Email formats, supplier data and third-party services (Shopify, Google, Microsoft, mail servers) can change or fail, so a tracking number may occasionally be missed or need correcting. To the extent permitted by law, Softhopper's liability is limited to the fees you paid for TrackInbox in the 3 months before the claim.

Changes and termination

We may update these terms and will change the date above when we do. You can stop using TrackInbox at any time by uninstalling it. We may suspend accounts that misuse the service.

Contact

info@softhopper.net (Softhopper)